Will my personal data (Name, number, address, card details etc) be safe?
Why do I need an account with generaltec.com?
An online account with generaltec.com helps us to tailor our offering based on your preference and in the process, enhance your shopping experience. It also helps you save your details, create wish lists and give feedbacks and recommendations to make the buying process better and more convenient.
How do I create a generaltec.com account?
Click on the login/Register button on the right top corner of the page and follow the instructions that follow. It’s simple and hassle free!
I am unable to remember my password. What do I do?
Simply click the ‘forgot my password’ button on the login page and follow the instructions. We’ll fetch you your password in no time.
How do I view my orders?
All your orders and related information are available in the “My Order History” tab section.
Can I cancel my order?
You have the option to cancel the order before the order is shipped. If the order has been shipped, do get in touch with our customer care.
Will I get a confirmation mail/SMS when I complete my purchase?
Yes. After every successful purchase you will get a confirmation mail/SMS along with the order number, order details and payment details. You will also get a text message which contains your order number.
How do I track my order?
You can track your order by our Generaltec APP or by contacting on (Specific Number).
How do I pay for a Generaltec purchase?
Generaltec provides different types of payment methods. The list are:-
- Cash on Delivery.
- Bank Transfer.
- Pay by any Debit card or Credit Card. ( *this is applicable only in our Showroom/Store*)
Are there any hidden charges when I make a purchase on Generaltec.com?
NO hidden charges. The prices listed for all the items are inclusive of TAX/VAT. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the buyer’s discretion.
Do you offer COD(Cash On Delivery)?
Yes we can do deliver on COD.
What are the delivery charges?
Delivery charges are depends on Location and Quantity of Products and also depends on types of Products.
What is the estimated delivery time?
Standard Delivery: 24 to 48 hours is the estimated delivery time. For Same-Day Delivery: Order before 2 PM, and get your items delivered on the same day. Orders received after 2 PM will be delivered the next day. But the charges may be extra depends upon location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy and can be done within 7 days of purchase. Call on 065391132 or visit our Generaltec Stores with your order details and your Invoice detail.
Our concern team will keep in touch with about your return items. For more details you can check our Replacement and Refund Policy also.
Where do you deliver?
We deliver across UAE. To find out if we come to your area, just call on Generaltec Stores.
I bought a product from Generaltec and I found that it is not working properly? What next?
We will accept return of the item within 7 days of your purchase if the item is not working or is found defective. Visit our service center or call service center 065391132 or visit our Replacement and Refund Policy Page.
Where do I go for after sales service if my warranty expires?
You can visit our Generaltec Service Center or call on 065391132.
What should I do if I have any concerns with the product during the warranty period?
You can visit any of our any nearby stores and our staff would be more than happy to assist you.
Do you deliver products outside the UAE?
No. Currently we do not deliver outside the UAE.
Can I change my delivery address after placing the order?
No. You cannot change the delivery address after an order has been placed. Because there will be difference in Delivery charges. However, you may cancel and re-initiate a new order with the updated delivery information.
We strongly recommend you to keep your contact information updated at all times.
What happens if I am not home to accept the order delivery?
Our courier partner will contact you on the mobile number you had given at the time of placing the order.
You may suggest an alternate schedule for receiving your order. However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order.
We advise you to call us on 065391132 and inform us for an alternate schedule.